Installation and sign-in
Questions about Marketplace install flow, sidebar sign-in, or why a new sheet did not reuse a saved account.
Support
Need help? Email PromptCell support.
When something is confusing or broken, the fastest path is a short email with the sheet URL, formula, and a screenshot. Support replies go to a real inbox.
info@epicglobalinc.comcustomer-facing support inbox
1 daytarget first response window on business days
3things to send: sheet URL, formula, screenshot
What to send
- The spreadsheet URL where the problem happened.
- The exact PromptCell formula that failed or produced confusing output.
- A screenshot of the sheet or the PromptCell sidebar.
- Any expected result if you already know what the sheet should have shown.
Common support topics
Billing and usage
Questions about plans, usage units, Stripe checkout, invoices, or billing portal access.
Formula behavior
Help choosing between ASK, ASKR, ASKT, and ASKX, or improving the prompt for better results.
Bug reports
Unexpected errors, malformed outputs, stale sheet state, or something that looks obviously broken.
Account recovery
Forgot your password?
Use the self-serve reset flow if you cannot sign in with your PromptCell password. If your workspace normally signs in with Google, you can also reconnect through the add-on sidebar.